Manager Knows Best 0

“To get a glimpse of what tomorrow’s young global managers might be like as leaders, take a look at how today’s young people think about communications”

That is how the article  begins. It generated hundreds of comments as people shared their thoughts on how much daily access team members should have to social media sites. But the main premise of the article is that “the Days of Manager knows best… are ending”. I disagree.

True, the open forums of social media allow access to greater volumes of information. Leaders get instant feedback from their teams when they email or tweet. This “tool” provides validation of a plan or gives the leader better information so the plan can be modified based on the feedback. But in the end, someone is paid to make the decision.

The manager is the manager for a reason. He or she has the experience within the company to lead their employees towards the company goal. Projects get completed, buildings get built, companies make profits when someone makes a decision. With the Internet providing instant feedback, being able to act swiftly can be the difference between success and second best. Just because there is a team of socially aware employees doesn’t mean a decision will be made, a course of action decided on or a resolution to a problem opted for.

Regardless of how you measure success, the companies that are successful have leaders. They pay managers to make the tough decisions. I believe that structure has held the test of time. As early as the 6th century BC, Sun Tzu was laying out management  and leadership principles in The Art of War. Today, people are still reading Peter Drucker’s books and quoting Lee Iacocca; “management is getting things done through other people”.

The future is bright with promise for those companies that embrace new technology and keep one eye to the future. And I believe the future will continue to show that (the) “Manager knows best”!