As a Manager, why you should expect the unexpected 1

I never expected a Blue Bird

I was sitting on the deck, enjoying the sun and having a little lunch. When I finished, I picked up my plate, opened the screen door and walked into the kitchen. I was thinking about getting back to my writing when, looking to my left through the kitchen window, there it was. Sitting on the fence near my bird feeder was a blue bird.

I have lived in New Jersey for over 20 years and never seen a blue bird here. In fact, the only blue bird I have ever seen was at Gettysburg, Pa while we were on a horseback tour of the battlefields.  So to have one sitting on my fence for several minutes was completely out of the blue (no pun intended). This got me thinking about the unexpected and why we should be expecting it.

I should have expected to see a bird I hadn’t seen before. Several years ago I was in the living room when I heard a loud “bang” against that same kitchen window. Running into the kitchen I saw a somewhat dazed immature Bald Eagle sitting on the fence. It turns out he was hunting for lunch at my bird feeder and had swooped down on a sparrow, over shot the feeder and slammed into my window. I’m pretty sure the eagle was just as surprised about the situation as I was.

In business, managers need to anticipate and plan. This includes expecting the unexpected. It may be a power outage that closes your business unexpectedly. It could be a typo in your email advertising link that sends your potential customers to a less-than wholesome website instead of your landing page. Sometimes it’s an employee who doesn’t check that the projector is working before your presentation.

The more we expect the unexpected and check for the unexpected, the less unexpected we will have as managers.